We are happy to provide direct email support to assist you with any issues you may be experiencing.

Frequently Asked Questions

Why can't I see the video?

The most likely cause is an out-of-date version of Abobe flash player. Please update your flash player, and if the problem persists, please contact us directly.

How do I upgrade my flash player?

We recommend downloading the latest version of the Adobe Flash Plugin from the Adobe website.

How many times can I watch a seminar?

The number of times that a seminar can be watched is not limited. The seminar may not be used for professional education of another member who has not purchased a license to view the seminar.

Why does MyPoints show the date of attendance as "Not yet viewed"?

In order to be credited with having watched an IPTA seminar, you need watch the seminar in its entirety by clicking on the "Click to Watch this Seminar" icon on the seminar's webpage.